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1st Line Support Engineer

  • Location: London
  • Salary: £25000 - £28000 per annum
  • Job Type:Permanent

Posted 7 months ago

  • Sector: digital & technology
  • Contact: Chris Bouroutzis
  • Contact Email:
  • Expiry Date: 12 February 2022
  • Job Ref: BBBH92553

1st Line Support Engineer

We are working with a global entertainment business, currently looking to add a Support Engineer to their IT team in London. This is a great opportunity to work for a very established and exciting business in the entertainment sector.

The role:

  • Provide Service Desk support to all EU and APAC regions.
  • Provide support to incident management response across infrastructure and cybersecurity.
  • Function as the primary point of contact and coordinate activities with the engineering teams to

provide support.

  • Active Directory user account administration and machine object management.
  • Support Windows 10 and MacOS operating systems.
  • Support iOS, Android devices.
  • Configure and deploy Cisco handsets and softphones via call manager and provide media

equipment support.

  • Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin



  • Microsoft Exchange, unified communications support and service.
  • Experience in supporting and troubleshooting Apple and Lenovo notebooks and desktops.
  • Excellent knowledge and troubleshooting experience with Microsoft Office 2016 (Outlook,

Word, Excel & PowerPoint).

  • Experience in supporting HP colour printers and copiers, including installation, configuration,

diagnosing failures and contacting HP support for repairs.

  • Experience with ITIL or Microsoft Operations Framework (MOF) processes.
  • Excellent analytical and problem-solving skills.

If your skill set matches the requirements, please email your CV to Chris Bouroutzis on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.

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