Handle Recruitment is seeking an experienced Customer Engagement Campaign Manager to work with a world recognised retail bank, on a six month fixed term contract initially.
As the Customer Engagement Campaign Manager your responsibilities will include:
- Developing and delivering customer engagement communication, adding in new elements such as social, video and podcast - on time and on budget
- Ensuring your customer communications:
- Are of the desired standard and effectively deliver against strategic, commercial and brand objectives
- Are on product message
- Are customer focused
- Are developed in line with brand guidelines and aligned to brand values
- Adhere to regulatory requirements and developed in line with relevant governance frameworks
- Consistently challenge the norm, push boundaries creatively and always reflect industry best practice
- Integrate creatively with ATL, BTL and Digital communications where relevant
- Have high levels of accuracy across all comms and QA is never compromised
- Reviewing campaigns, reporting on performance and capturing learnings to implement
- Working collaboratively with creative and production agencies to ensure campaigns are industry best practice and customer-centric
- Managing and coordinating all stakeholders throughout the delivery of your campaign
To be successful in this role you will have:
- Detailed knowledge and experience of developing and delivering world class direct and digital marketing customer comms across multiple routes to market. DM, Email, Social and Digital expertise is a must. Podcast & wider channel knowledge and experience in customer engagement is desirable
- Confidence working across multiple projects at any given time, you'll have strong juggling and prioritisation skills learnt in a fast-paced, deadline driven environment.
- Great comms skills, both written and verbal, be highly organised and have great attention to detail.
- Ability to operate in a complex, changeable environment which is subject to continuous change, following processes to mitigate risk and non-compliance and managing multiple stakeholders efficiently
Working across multiple projects at any given time, you'll have strong juggling and
Please apply now for a further conversation!
Handle Recruitment is acting as an Employment Business in relation to this vacancy.
