Temp to start ASAP - end of June / July
£10.65 per hour
We're looking for a Customer Experience Administrator to join the team in London and become an integral part of the Delegate Experience team. The Customer Experience Administrator is responsible for delivering a premium experience for our creative event, ensuring all event queries are answered swiftly, informatively and politely and all delegate registrations are processed accurately and efficiently.
We are looking for someone who has experience dealing with high volumes of inbound emails and calls who has a passion to exceed customer expectations and is excited at the prospect of joining us in France to run the registration desks. This role will be a hybrid of working from home, in the office and onsite in France during the Festival week in June.
Key accountabilities
- To deliver a first-class experience to our attendees from the first point of contact onwards and to respond to all queries within 1 working day across all customer service touch points.
- To manage our phone line, inboxes and live chat during working hours to ensure all queries are answered swiftly, informatively and politely.
- To be customer facing and manage the registration desk by printing badges and taking payments. You'll need to be available to travel to France between the 16 - 25 June (this includes working over the weekend).
- To be the first point of contact for internal teams including our Sales Team for assistance in registering their customers.
- Monitor and manage all company and contact details associated with delegate registrations.
- To provide system admin support and troubleshoot registration queries where necessary.
- To process applications for selected product types.
- In quieter periods, to support customer service for additional events
Special Requirements
- As this role supports across different time zones, alternative work hours will be required, as necessary.
- Willingness to travel
- Due to the COVID requirements imposed for entry into several core markets, including France, it is necessary that the successful applicant be double vaccinated. This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
- Minimum of 1 years' experience in a customer facing or administrative support role.
- Experience handling high volumes of emails and calls is essential.
- Experience using livechat platforms is an advantage.
- Must be extremely customer service-oriented with a passion to exceed customer expectations.
- Excellent oral and written communication skills, including proofreading; a great communicator - with colleagues and customers alike.
- Suitable candidates should be capable of working in a methodical, logical and organised way and possess good numeracy skills. They should be database savvy, enjoy problem solving, and have an enquiring mind.
- Good computer skills (basic knowledge of Microsoft Excel, G-Suite); experience using Salesforce an advantage.
- A team player who's not afraid to work long hours when necessary to get the job done.
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
