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Customer Service Coordinator- Retail

  • Location: West London
  • Salary: £12.00 - £13 per hour + Holiday pay
  • Job Type:Temporary

Posted about 1 month ago

  • Sector: office support
  • Type: hybrid
  • Contact: Rebecca Ramsden
  • Contact Email: rebecca.ramsden@handle.co.uk
  • Duration: 4-6 weeks
  • Start Date: Immediate
  • Expiry Date: 07 August 2022
  • Job Ref: BBBH99668

A fantastic opportunity to be part of a Global multifaceted creative organisation, who pride themselves in continuously delivering exceptional customer service to all consumers and business partners!

Based in their stunning offices, overlooking the heart of central London- our client is keen to appoint a Customer Service Coordinator, who delivers first class service to their online customers. They're looking for a proactive Customer Service Coordinator who can share the company's passion.

Responsibilities:

  • Communicating courteously and professionally with customers by telephone, email and live chat.
  • Proactively keep up to date on the latest product developments
  • Process order amendments
  • Investigate and solve customer queries and escalating internally if necessary
  • Process credits for returns or damaged items

Skill/experience requirements:

  • Experience in similar customer service role
  • B2B or B2C experience
  • Ability to work in a fast paced and commercial environment
  • Strong software skills including Zendesk is a bonus

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.