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Customer Service - FMCG

  • Location: London
  • Salary: £33000.00 - £35000 per annum
  • Job Type:Permanent

Posted 12 days ago

  • Sector: office support
  • Type: hybrid
  • Contact: Bridget Holder
  • Contact Email: bridget.holder@handle.co.uk
  • Start Date: ASAP
  • Expiry Date: 20 July 2022
  • Job Ref: BBBH99091

We are currently looking for an outstanding Customer Service Assistant to join a Global FMCG brand in London. This is an exciting company with an amazing product which is used worldwide! It is a chance to be a part of a dynamic and fast paced team who value hard work and fun! We are looking for someone who has experience within Customer service, if you have used SAP before that is a bonus but training will be given.

  • Capture order data from customers, processing through SAP from order creation to dispatch along with managing resolution of post invoice discrepancies
  • Ensure all Orders are dispatched
  • Set up Customer Data
  • Identify and implement process efficiency's
  • Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner
  • Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution
  • Manage out of Stocks and aged stock in line with company KPI's
  • General administration and support to cover for other team member roles when necessary.
  • To support in the streamlining and creation of effective department and business processes
  • Challenging existing ways of working, employing a continuous improvement mindset
  • To complete system health checks on a daily, weekly & monthly basis

If you are interested in this role then please apply with your CV today. Please note that only successful candidates will be contacted.

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