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IT Support - 1st & 2nd Line

  • Location: London
  • Salary: £230 - £250 per day
  • Job Type:Contract

Posted almost 2 years ago

  • Sector: digital & technology
  • Type: hybrid
  • Contact: Sean Johnston
  • Contact Email: sean.johnston@handle.co.uk
  • Duration: 3 months
  • Start Date: ASAP
  • Expiry Date: 17 June 2022
  • Job Ref: JS/SJ/1&2nd

IT Support 1st Line 2nd Line Windows 10 Active Directory Inside IR35

Handle is working with a Global Broadcast / Entertainment Company to hire an experienced and self starting Support Engineer to support an established team that enable a dymanic and exciting TV company. The role will be full time on site in West London initially working towards a hybrid working pattern once you become embedded. This will be a critical role in assisting internal staff with technical queries within the scope of Client Services.

The role

  • Be the first point of contact to provide onsite and remote technical assistance and end-user support to all EMEA regions including physical hardware, software applications, OS, printing, and other technical tasks
  • Service desk ticket management (monitoring, assistance and escalation of issues) ensuring effective communication and a timely resolution with customers
  • Manage new starters and leavers in accordance with the internal process ensuring a successful on/offboarding process
  • Prepare IT hardware and software using internal imaging tools
  • Ensuring all assets and inventory management of all devices across EMEA regions are updated using the internal CMDB tools

Skills & Experience

Experience supporting and utilizing the following:

  • Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
  • Knowledge of the ITIL Service Desk framework
  • Desktop Support (Windows 10 /MacOS)
  • Windows imaging
  • O365/Exchange
  • Active Directory & Azure
  • AV meeting room setup and support
  • Microsoft Teams/Zoom
  • Basic working knowledge of networking & DNS
  • Knowledge of Hardware (Laptops& Printers)

Nice to have but not essential

  • Bomgar/TeamViewer
  • Ivanti (LANDesk) and JAMF
  • BOX, DropBox & OneDrive
  • Okta

Handle Recruitment is acting as an Employment Business in relation to this vacancy.