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IT Support Engineer

  • Location: London
  • Salary: £150 - £175 per day
  • Job Type:Contract

Posted over 2 years ago

  • Sector: digital & technology
  • Contact: Chris Bouroutzis
  • Contact Email: chris.bouroutzis@handle.co.uk
  • Duration: 6 Months
  • Expiry Date: 06 January 2022
  • Job Ref: BBBH93904

IT Support Engineer

The IT Support Engineer will be responsible for end user support and delivery of MTS support related to services for International divisions of the Group. This includes close coordination with other MTS groups involved in various application development, systems/network engineering, and collaborative computing service efforts, working together to ensure the optimum level of client satisfaction.

The role:

  • Working within a team of client technologists responsible for installing, monitoring and troubleshooting desktop hardware, software and mobile computing devices
  • Reports into the Lead Client Technical Analyst and supports related IT projects and initiatives
  • Works closely with Applications groups to coordinate support and application roll-out efforts for the different client groups
  • Responsible to provide a personal, high level of support to assigned client groups internationally
  • Builds relationships with key client contacts at international sites, assisting them and up skilling them where appropriate
  • Remains informed about the state of computer technology and its application by meeting with product representatives, reading trade journals, product reviews and other relevant publications
  • Maintain accurate company inventory and database records and updating of IT documentation
  • Identify areas of process improvement within the team and Paramount IT support in general
  • Supports related IT projects and initiatives

Requirements:

  • A solid, working knowledge of Windows 10, Active Directory, Microsoft Office 365, Remote Access Systems (VPN & Citrix VDI), Mobile & Zoom phones, Laptops and Printers.
  • Expert knowledge of laptops (ideally Dell & MacBook) and networks in general
  • Helpdesk ticketing systems for incident & asset management
  • Strong knowledge of Microsoft Office 365 & internet browsers
  • Competent with incident management system (preferably Service-Now)
  • Onboarding & offboarding staff (network accounts & IT equipment)
  • Remote support, including VDI (virtual desktops), VPN and two-factor authentication
  • Good understanding of networking & know how to do network troubleshooting (ping, traceroute, etc.)
  • Solid knowledge of Wi-Fi standards and operation
  • Experience providing support with a variety of operating systems and devices such as; Windows 10, Mac OS, iOS (Apple) and Android devices (iPhone, iPad & other mobile devices)
  • Accurate inventory keeping & purchasing
  • Desktop builds & deployment using tools such as SCCM

If your skill set matches the requirements, please email your CV to Chris Bouroutzis on chris.bouroutzis@handle.co.uk

Handle Recruitment is acting as an Employment Business in relation to this vacancy.