IT Support Engineer
Reporting to the Support Services Manager, the Support Analyst will provide hands-on 1st and 2nd line IT Support to all members of the staff in the UK office and assist with local and global projects. The role will be the first point of contact for all IT support matters, so it is essential the candidate is customer focused with a desire to help members of staff and has a keen interest in IT.
The role:
- Working within the Support Services team and using the company's helpdesk system, ServiceNow, provide 1st / 2nd line IT support for UK based users (300+) and as needed for users based in other territories.
- Manage IT requests/issues tickets on ServiceNow and ensure successful resolution or escalate where necessary.
- Help configure and roll out new or replacement hardware such as Laptops, Macs and Mobile Devices.
- Setup new starter network/emails accounts and hardware in accordance with tasks generated on ServiceNow.
- Install and upgrade desktop software such as Windows, Microsoft Office, Microsoft Dynamics NAV and Adobe CC products.
- Assist with local and global projects/initiatives.
Requirements:
- A good knowledge of:
o Microsoft Windows 10
o PC/Laptop hardware set-up and configuration.
o MacOS
o iMac/MacBook setup and configuration.
o Outlook, Word, Excel and PowerPoint
o Microsoft Office 365 including Teams and OneDrive
- Experience with or an understanding of;
o Active Directory and Office 365 Administration
- Familiarity with common IT peripherals i.e. Printers, Mobile Phones, iPads.
- Basic understanding of networking concepts (TCP/IP, LAN, DHCP, DNS)
- Experience with or an understanding of the following desirable;
o Supporting AV Crestron solutions
o ServiceNow
o Jamf administration
o SCCM
If your skill set matches the requirements, please email your CV to Chris Bouroutzis on chris.bouroutzis@handle.co.uk
Handle actively welcomes applicants from under-represented backgrounds
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.
