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Supply Chain Coordinator/ Customer Service Specialist- FMCG

  • Location: City of London
  • Salary: £30000.00 - £36000 per annum
  • Job Type:Temporary

Posted 25 days ago

  • Sector: office support
  • Type: hybrid
  • Contact: Natasha Uddin
  • Contact Email: natasha.uddin@handle.co.uk
  • Duration: 6 months
  • Start Date: ASAP
  • Expiry Date: 29 June 2022
  • Job Ref: BBBH98829

A fantastic opportunity to be part of a Global multifaceted creative organisation, who pride themselves in continuously delivering exceptional customer service to all consumers and business partners!

Based in their stunning offices, overlooking the heart of central London- our client is keen to appoint an integral member of their supply chain and logistics team, who deliver the management and the administration of order to cash process.

The key purpose of this role is to ensure transactions are being performed and reporting is in place and carried out efficiently to support the delivery of the UK business plan. To deliver exceptional customer service at the right cost, reflecting and representing the brand at all times. The role will support across the wider supply chain team and be part of process improvement and project delivery.

Key responsibilities:

#Orders

  • Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch along with managing resolution of post invoice discrepancies
  • Ensure all Orders are dispatched On Time and In Full (OTIF) via third Party Logistics Provider
  • Set up Customer and SKU Master Data in line with Global guidelines
  • Identify and implement process efficiencies

#Manage

  • Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner
  • Support in the management of forecast accuracy in line with company targets, cross functional working with Sales and planning to drive improvement
  • Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution
  • Manage out of stocks (OOS), and aged stock in line with company KPI's

#Partner

  • To represent the customer service team within the business through quality customer service and logistical support and knowledge
  • Build effective relationships with key Sales & Finance stakeholders
  • To perform and support third Party Logistics Reviews
  • Invoice handling and processing

#Support

  • General administration and support to cover for other team member roles when necessary.
  • To support in the streamlining and creation of effective department and business processes
  • Challenging existing ways of working, employing a continuous improvement mindset
  • To complete system health checks on a daily, weekly & monthly basis

Experience required:

  • Previous FMCG Customer Service experience, with experience of order capture / placement via SAP
  • 3rd Party Logistics experience, day to day operational topics and communication
  • Service orientated, track record of managing and improving KPI's
  • The ability and confidence to challenge existing ways of working
  • High level of analytical capability, including experience on MS Office Systems
  • ERP experience- preferably SAP
  • Excellent communication skills, with the proven ability to build relationships and influence key stakeholders
  • Ability to work to tight dead-lines under pressure
  • Self-motivated with high levels of enthusiasm

The role is due to start ASAP for a duration of 6 months. Hybrid work pattern- 3 days per week will be based in the office, 2 days remote.

Handle Recruitment is acting as an Employment Business in relation to this vacancy.