1st Line Support Engineer

Job Title: 1st Line Support Engineer
Contract Type: Permanent
Location: City of London, London
Salary: £25000 - £30000 per annum
Start Date: 24/10/2019
Reference: BBBH79864
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: November 13, 2019 16:52

Job Description

1st Line Support Engineer - Music/Media

We are looking for an Infrastructure Support Engineer for a very exciting music/media business.

We are looking for an enthusiastic team player who embraces new technology and has a broad knowledge of a modern technical environment.


  • Windows 10
  • MacOS
  • iOS
  • Active Directory
  • Office 365
  • MS Exchange (Basics)
  • VOIP Telephony

The Role

You will be the day to day face of the European IT team, providing first line support for a range of in house applications as well as the main corporate tools (Office, Teams etc) as well as hardware fixes/replacement and general guidance to help people use our tools the their best
Role overview

  • To provide first line support to all staff for a range of issues logged to our helpdesk and in person
  • Respond to all issues within an agreed SLA
  • Review and resolve issues in person or using remote support tools, or escalate accordingly, to a relevant team
  • Support 3rd line team with project preparation and roll outs as required


  • Music/Media industry experience

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.