2nd Line Support Engineer

Job Title: 2nd Line Support Engineer
Contract Type: Permanent
Location: London, England
Salary: £25000 - £30000 per annum
Reference: BBBH79209
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: September 24, 2019 11:46

Job Description

2nd Line Support Engineer - Media/Fashion

We are looking for an experienced 2nd line support engineer to support our client's infrastructure. This is a great opportunity to work for an exciting media/fashion business.


  • Strong background in supporting MAC OS X environment 10.9-10.13
  • Experience with Microsoft Office 365
  • Experience setting up remote access services for laptops and other mobile devices
  • Experience with Microsoft Systems such as Windows Server, Exchange, and Active Directory
  • Basic network troubleshooting experience working with switches & network print solutions
  • Good experience with mobiles devices and tables using an MDM solution

The Role

  • Working in a predominantly Apple Mac environment (80%) providing 2nd line support to users on a day to day basis.
  • Investigate, resolve and escalate technical issues from Help Desk support via internal ticketing system.
  • Provide ad-hoc support to meeting & presentation rooms. Must have the ability to confidently liaise with business users at all levels.
  • Setting up new Apple OSX & Windows OS users, Active Directory, o365 & other company specific user accounts.
  • Supporting and managing Mobile devices (iPhone, iPad) through MDM.
  • Managing and maintaining all AV equipment. Ensuring meeting rooms and studios are fully functional, and computers all have the latest and necessary applications.
  • Taking ownership of users' issues and identifying appropriate solutions to resolve incidents
  • Keeping up to date on new technology trends.
  • Supporting applications such as Microsoft Office for Mac, Dropbox for Business and Adobe Creative Suite.


  • Knowledge of Microsoft Dynamics 365 or Dynamics AX
  • Familiarity with Cloud technologies - Azure and VMware vSphere
  • Additional knowledge of terminal administration
  • Additional knowledge of PowerShell administration

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.