2nd Line Support Engineer

Job Title: 2nd Line Support Engineer
Contract Type: Permanent
Location: City of London, London
Salary: £30000 - £35000 per annum
Start Date: 24/10/2019
Reference: BBBH79863
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: November 25, 2019 17:02

Job Description

2nd Line Support Engineer - Music/Media

We are looking for an experienced Infrastructure Support Engineer for a very exciting music/media business.

We are looking for an enthusiastic team player who embraces new technology and has a broad knowledge of a modern technical environment.


  • Basic exposure to and understanding of Azure and AWS
  • Windows 10
  • MacOS
  • iOS
  • Windows 2012 + 2016 Server
  • Powershell & Batch scripting
  • Active Directory
  • Office 365
  • MS Exchange
  • Networking (LAN, WAN, VPN, VLAN, WIFI)

The Role

  • To support and progress our core platform of hardware, software, VMs and networking
  • Respond to all issues within an agreed SLA
  • Review and resolve issues in person or using remote support tools, or escalate accordingly to a relevant team
  • Support 1st line team with issue escalations


  • Music/Media industry experience

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.