3rd Line Support Analyst

Job Title: 3rd Line Support Analyst
Contract Type: Contract
Location: London, England
Salary: £300 - £350 per day
Start Date: ASAP
Reference: JS/SJ/3LS
Contact Name: Sean Johnston
Contact Email:
Job Published: August 15, 2019 10:35

Job Description

Handle is working with a Global Entertainment and Events company to recruit a highly experienced 3rd Line Support Engineer who will join a team that is responsible for the maintenance and development of the business systems and server infrastructure environment.

As a member of the Infrastructure team you will:

o Provide day-to-day maintenance of the existing IT infrastructure, including core server infrastructure across our European venues and the existing ZENworks desktop management estate.
o Provide on-site support and complete migration and decommissioning projects in our venues across Europe.
o Maintain current knowledge of new IT hardware and software and recommend upgrades where appropriate to maintain efficient operation
o Resolve issues caused by third party suppliers
o Resolve calls relating to server infrastructure and desktop systems which have been escalated to you from the Service Desk


o Be knowledgeable and have experience of the core Microsoft technologies: Windows, Active Directory, Exchange Server, etc
o Be knowledgeable and have experience of VMware vSphere versions 4.1 to 6.
o Be knowledgeable and have experience in designing and implementing server infrastructure and all relevant technologies, such as high and low level topology design, high availability and infrastructure placement based on network design
o Be skilled in network technologies including having an understanding of TCP/IP, DNS, DHCP, WINS and routing, be able to troubleshoot network and internet connectivity issues, and be able to make network cables, use crimp tools, etc
o Have a working knowledge of current Windows desktop operating systems (Windows 10, Windows 8, Windows 7, Windows XP) and supporting and installing applications on these platforms
o Have a positive "can do" attitude
o Be a team player who enjoys working in a high achieving environment
o Have a commitment to delivering the best

o Experience with The Payment Card Industry Data Security Standard (PCI DSS)
o Experience with Linux operating systems, including Debian, Ubuntu and Red Hat
o Experience with vulnerability management and patching

Handle Recruitment is acting as an Employment Business in relation to this vacancy.