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Account Manager - Digital Ticketing Platform

Job Title: Account Manager - Digital Ticketing Platform
Contract Type: Permanent
Location: London, England
Industry:
Salary: £40000 - £60000 per annum + Bonus
Reference: 56667
Contact Name: Danielle Clarke
Contact Email: danielle.clarke@handle.co.uk
Job Published: February 19, 2020 17:59

Job Description

Handle Recruitment is currently seeking an Account Manager with Ticketing experience to join a digital ticketing platform for live entertainment at venues such as o2 and Wembley Arena, working at the forefront of advanced ticketing solutions.

This is a newly created position, working closely with the client development team to elevate customer experience and allowing for you to bring in a newly strategic and commercial approach to a growing team.

As the Account Manager your responsibilities will include:

  • Operating as the lead point of contact and being the champion for the clients across multiple internal departments
  • Contributing to effective teamwork within the Client Services department
  • Working with clients to generate new leads and recommendations for business development
  • Interpreting broad industry trends and working closely with clients to implement the relevant best in class solutions
  • Maintaining a command of all products and a comprehensive knowledge of client deliverables and business objectives
  • Working closely with clients to discover their business needs and coach them on the best ways to use products to solve them
  • Advising and educating clients to ensure a complete understanding of all products
  • Reporting client health metrics ensuring that any issues with performance or client satisfaction are identified
  • Owning the cadence and reporting of weekly, monthly and quarterly business review with clients

To be successful in this role you will have:

  • Experience in Ticketing is a must
  • Previous experience working in a client facing role with a track record of managing client relationships
  • Ability to communicate, present and explain concepts credibly and effectively at all levels of the organisation
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Willingness to travel to meet with clients
  • Ability to work proactively and with limited direct supervision, whilst at the same time recognising when matters need to be referred
  • Excellent interpersonal skills necessary to sustain effective relationships both internally and externally
  • Ability to form close working relationships with stake holders of all levels
  • Excellent administration skills and a meticulous eye for detail.

Please get in touch or apply now for a further conversation!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.