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B2B Customer Support Executive - Beauty / Luxury Skincare

Job Title: B2B Customer Support Executive - Beauty / Luxury Skincare
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £23000.00 - £25000.00 per annum
Start Date: ASAP
Reference: BBBH87000
Contact Name: Alice Scott
Contact Email: alice.scott@handle.co.uk
Job Published: February 10, 2021 09:47

Job Description

B2B Customer Support Executive - Beauty / Luxury Skincare

Up to £25,000 plus bonus

Monday-Friday, 9.00am-5.30pm

Fantastic opportunity for a B2B Customer Support Executive with a passion for beauty and luxury brands to join a fast-growing, innovative Consumer Goods company that specialises in skincare.

Working as part of a multi-brand team, you will provide customer support across 4 brands (via email and phone calls). The key element of this role is looking after luxury partnerships with hotels, private member's clubs and gyms, as well as a number of small independent retailers. Additionally, you will closely interact with the internal supply chain team.

It's such a fantastic time to join this entrepreneurial, fast-paced business as they continue to grow throughout 2021. The position would suit someone with a strong B2B customer support background, who is highly organised and tech savvy.

The role is based at the London HQ, however, will be working from home during the Covid-19 pandemic.

Key features:

  • Corresponding with B2B customers via email and over the phone
  • Accurately processing orders within agreed SLAs
  • Working closely with the supply chain team to report out of stocks as needed
  • Providing delivery information to customers when needed
  • Processing orders, forms, applications and requests for all brands
  • Organising workflow to meet customer timeframes

Experience, skills and attitude:

  • Experience in a similar B2B customer service / customer support role
  • Zendesk (and ideally Oracle, or similar)
  • Used to working in a fast-moving organisation
  • Industry knowledge and experience in one or more of the following sectors: consumer goods; grocery, beauty or general merchandise retail; ecommerce
  • Self-starter with the ability to manage multiple tasks seamlessly and accurately
  • A passion for beauty and wellness

If you have B2B customer support experience and a passion for beauty and wellness, please apply now!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.