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Bilingual Customer Service Specialist (Italian & English)

Job Title: Bilingual Customer Service Specialist (Italian & English)
Contract Type: Permanent
Location: London, England
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH90223
Contact Name: Hannah Johnstone
Contact Email: hannah.johnstone@handle.co.uk
Job Published: July 14, 2021 15:57

Job Description

Bilingual Customer Service Specialist (Italian & English)

Salary DOE

ASAP Start

Handle are thrilled to be working with an amazing new type of marketplace to buy and sell hard-to-get, must-have items, to source a Bilingual Customer Service specialist who speaks Italian and English.

As a Bilingual Customer Service Specialist, you'll be an integral member of an exciting, hyper growth company as they continue to expand their service globally. If you enjoy working in a start-up culture and are hardworking and a keen team player, this could be the role for you!

Key responsibilities will include:

  • Handling all Customer Service needs and support for European customers
  • Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
  • Help manage the order fulfilment process
  • Listen and respond to customer needs and concerns
  • Research answers or solutions as needed
  • Resolve customer queries and update system accounts accordingly
  • Record details of customer conversations and actions taken
  • Work to improve customer service by monitoring support communications
  • Flexible and willing to support other areas across the business as they come up

The ideal candidate will have:

  • Minimum of 3 years of customer service/call centre experience
  • Bilingual in English & Italian (both written and verbal)
  • Excellent written, verbal, and interpersonal communication skills - a strong communicator who can explain complex information in simple ways
  • Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
  • Possess situational awareness to identify and escalate matters that require urgent attention

This is an amazing opportunity for a Italian and English speaker to join a fast growing, inspiring company.

If your experience matches the requirements above and you're interested in finding out more about this exciting customer service specialist opportunity, email hannah.johnstone@handle.co.uk with a CV to apply!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.