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Client Liaison Manager - Media Brand

Job Title: Client Liaison Manager - Media Brand
Contract Type: Temporary
Location: London, England
Industry:
Salary: £12 - £14 per hour
Start Date: ASAP
Reference: 65476
Contact Name: Danielle Clarke
Contact Email: danielle.clarke@handle.co.uk
Job Published: November 22, 2019 17:24

Job Description

Handle Recruitment is seeking sales professionals with excellent customer service skills to join a highly regarded media brand within their events stream of the business. Using a combination of outbound communication and exceptional relationship management you will ensure delegates are provided with a premium experience and ultimately encouraged to return year after year.

This is a fantastic opportunity to work with a very well-known brand, with the potential to go become a permanent member of the team.

Your responsibilities will include:

  • Calling and engaging with prospective delegates, providing a clear articulation of our event proposition and obtaining new registrations.
  • Engaging with existing clients via the phone, email and sometimes direct mail, in order to raise awareness of events of relevance, and develop lasting relationships.
  • Provide attentive and responsive customer service throughout the campaign by handling FAQs, troubleshooting and problem solving.
  • Achieving weekly and monthly KPIs including call time and dials outs, set by the Head of Delegate Services Acquisition & Customer Services.
  • Liaising with the conference production and marketing team, to develop an understanding of the event program, theme and audience profiles.
  • Providing market feedback to wider teams on the conference campaigns, communicating any challenges and offering potential solutions.
  • Daily management and maintenance of the CRM system (SalesForce), ensuring sales activity is recorded
  • Providing 'on the day' support at events

To be successful in this role you will have:

  • Availability to begin an initially temporary contract in January 2020
  • Experience in sales, account management or customer service, ideally B2B
  • Confidence working to set KPIs and targets
  • An interest or engagement within the events industry

Please get in touch or apply now for a further conversation!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.