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Contract 2nd Line Support Engineer

Job Title: Contract 2nd Line Support Engineer
Contract Type: Contract
Location: London, England
Industry:
Salary: £150 - £170 per day
Start Date: 24/09/2019
Reference: BBBH79210
Contact Name: Chris Bouroutzis
Contact Email: chris.bouroutzis@handle.co.uk
Job Published: September 24, 2019 11:42

Job Description

Contract 2nd Line Support Engineer - Media/Fashion

We are looking for an experienced 2nd line support engineer to support our client's infrastructure. This is a great opportunity to work for an exciting media/fashion business.

Requirements

  • Strong background in supporting MAC OS X environment 10.9-10.13
  • Experience with Microsoft Office 365
  • Experience setting up remote access services for laptops and other mobile devices
  • Experience with Microsoft Systems such as Windows Server, Exchange, and Active Directory
  • Basic network troubleshooting experience working with switches & network print solutions
  • Good experience with mobiles devices and tables using an MDM solution


The Role

  • Working in a predominantly Apple Mac environment (80%) providing 2nd line support to users on a day to day basis.
  • Investigate, resolve and escalate technical issues from Help Desk support via internal ticketing system.
  • Provide ad-hoc support to meeting & presentation rooms. Must have the ability to confidently liaise with business users at all levels.
  • Setting up new Apple OSX & Windows OS users, Active Directory, o365 & other company specific user accounts.
  • Supporting and managing Mobile devices (iPhone, iPad) through MDM.
  • Managing and maintaining all AV equipment. Ensuring meeting rooms and studios are fully functional, and computers all have the latest and necessary applications.
  • Taking ownership of users' issues and identifying appropriate solutions to resolve incidents
  • Keeping up to date on new technology trends.
  • Supporting applications such as Microsoft Office for Mac, Dropbox for Business and Adobe Creative Suite.


Desirable:

  • Knowledge of Microsoft Dynamics 365 or Dynamics AX
  • Familiarity with Cloud technologies - Azure and VMware vSphere
  • Additional knowledge of terminal administration
  • Additional knowledge of PowerShell administration


If you feel your skill set matches the above requirements, please send your CV through or contact Chris on chris.bouroutzis@handle.co.uk.

Handle Recruitment is acting as an Employment Business in relation to this vacancy.