Contract 2nd Line Support Engineer

Job Title: Contract 2nd Line Support Engineer
Contract Type: Contract
Location: London, England
Salary: £150 - £170 per day
Start Date: 24/09/2019
Reference: BBBH79210
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: September 24, 2019 11:42

Job Description

Contract 2nd Line Support Engineer - Media/Fashion

We are looking for an experienced 2nd line support engineer to support our client's infrastructure. This is a great opportunity to work for an exciting media/fashion business.


  • Strong background in supporting MAC OS X environment 10.9-10.13
  • Experience with Microsoft Office 365
  • Experience setting up remote access services for laptops and other mobile devices
  • Experience with Microsoft Systems such as Windows Server, Exchange, and Active Directory
  • Basic network troubleshooting experience working with switches & network print solutions
  • Good experience with mobiles devices and tables using an MDM solution

The Role

  • Working in a predominantly Apple Mac environment (80%) providing 2nd line support to users on a day to day basis.
  • Investigate, resolve and escalate technical issues from Help Desk support via internal ticketing system.
  • Provide ad-hoc support to meeting & presentation rooms. Must have the ability to confidently liaise with business users at all levels.
  • Setting up new Apple OSX & Windows OS users, Active Directory, o365 & other company specific user accounts.
  • Supporting and managing Mobile devices (iPhone, iPad) through MDM.
  • Managing and maintaining all AV equipment. Ensuring meeting rooms and studios are fully functional, and computers all have the latest and necessary applications.
  • Taking ownership of users' issues and identifying appropriate solutions to resolve incidents
  • Keeping up to date on new technology trends.
  • Supporting applications such as Microsoft Office for Mac, Dropbox for Business and Adobe Creative Suite.


  • Knowledge of Microsoft Dynamics 365 or Dynamics AX
  • Familiarity with Cloud technologies - Azure and VMware vSphere
  • Additional knowledge of terminal administration
  • Additional knowledge of PowerShell administration

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle Recruitment is acting as an Employment Business in relation to this vacancy.