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CRM & Customer Experience Coordinator (12 month FTC) - TV

Job Title: CRM & Customer Experience Coordinator (12 month FTC) - TV
Contract Type: Contract
Location: West End, London
Industry:
Salary: £24000.00 - £26000.00 per annum
Start Date: ASAP
Reference: BBBH83763
Contact Name: Alice Scott
Contact Email: alice.scott@handle.co.uk
Job Published: June 18, 2020 12:00

Job Description

Title: CRM & Customer Experience Coordinator (12 month FTC) - Broadcast Media

Location: London

Salary: £24,000-£26,000 d.o.e.

Hours: Monday-Friday, 9.30am-6.00pm

Handle Recruitment presents a wonderful opportunity for a highly organised, detail-orientated and process-driven individual to join an exciting and dynamic Broadcast Media business located in a vibrant part of Central London.

This company strikes the balance perfectly between big company mentality and small company approach. They're ambitious and forward-thinking; and the people are warm, friendly and welcoming. The environment/culture is open, fun and collaborative, making it a fantastic place to work.

After launching a new range of products earlier in the year, they're expanding! The CRM and Customer Experience Coordinator role is newly created; and sits within the CRM/Customer Experience department and wider Marketing team.

Reporting in to the Customer Relationship & Experience Manager, you will work exclusively within the customer service function and be the first point of contact for the call-centre team; managing day-to-day (non-technical) product queries, handling escalations, checking processes, identifying areas for improvement and reporting.

This position would suit someone with a strong customer service background who loves organising and problem solving; and is looking for an opportunity to really develop their role and make a difference.

Key features include:

  • Working closely with the remote Customer Service Centre and the Product, Marketing, Finance, Logistics and Operations teams
  • Case management and escalations
  • Owning E-Commerce customer support
  • Providing Data and GDPR support

The ideal candidate:

  • Previous customer service experience, including speaking with customers directly/preparing customer communications
  • Confident dealing with internal stakeholders at all levels
  • Knowledge of technical support operations including identifying system bugs and troubleshooting
  • An interest in TV and Technology advantageous

If your experience matches the requirements above and you are passionate about delivering first-class customer service, please apply now!

Handle Recruitment is acting as an Employment Business in relation to this vacancy.