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Customer Care Agent - Designer Household Products

Job Title: Customer Care Agent - Designer Household Products
Contract Type: Temporary
Location: London, England
Industry:
Salary: £10.00 - £11.00 per hour
Start Date: ASAP
Reference: BBBH85406
Contact Name: Alice Piner
Contact Email: alice.piner@handle.co.uk
Job Published: October 27, 2020 14:48

Job Description

Award winning household product design company are looking for immediately available Customer Care Agents to support through a busy trading period. This role will be based 3 days during the week in the office at London Bridge and will require working from home every Saturday and Sunday until Xmas. You will have a passion for delivering exceptional customer service and previous use of Zendesk is required.

Duties will include:

  • Answer customer's enquiries via all channels - phone, email, live chat and social media
  • Ensure all contacts are answered within the agreed time and look to up sell, cross-sell and alternatives are offered.
  • You will troubleshoot and resolve customer service enquiries while building a rapport with the customer
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, and any other issues that may arise in the order fulfilment process
  • Ownership of any escalated issues regarding deliveries and following up with the customer, courier and Operations team to ensure a fast resolution.
  • Work closely with the Operations team and follow up on outstanding order and shipping updates.
  • You will exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to management as appropriate
  • Simultaneously navigate multiple software applications and technologies
  • You will demonstrate conflict management skills and maintain professional composure

Immediate start! Please apply today.

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.