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Customer Coordinator

Job Title: Customer Coordinator
Contract Type: Permanent
Location: London, England
Industry:
Salary: £28000 - £30000 per annum + Exciting Brand!
Start Date: ASAP
Reference: BBBH68237
Contact Name: Jordan Smith
Contact Email: jordan.smith@handle.co.uk
Job Published: May 18, 2018 18:00

Job Description

My client, a growing company within the fashion and retail sector, is seeking a highly customer focused and dedicated team player to join their thriving organisation.


Working to support the customer service functions of the business, you will be a pivotal member of the team working on the B2B division of the company. This sales focused, customer dedicated role would be ideally suited to someone with a wealth of experience in a similar setting, eager to use your skills in a creative sector.

Key responsibilities of the role include:

  • Delivering outstanding customer service, troubleshooting and providing efficient results for clients to ensure high reputation is maintained
  • Analysing key data on orders to provide key business insights and maximise sales
  • Continues updates and contact on deliveries, providing a key service at all times
  • Accurate order entry and updating client information accordingly
  • Managing orders and liaising with the warehouse to ensure smooth process from initial order to delivery
  • Continuously improving customer service procedures and policies
  • Working alongside the various divisions including marketing and Operations to ensure trends in customer queries are reported and improved upon
  • Coordinating and liaising with distributors, working towards product returns policies
  • Handling daily customer service through email and telephone
  • Building long lasting relationships
  • Negotiating and upselling products when necessary



Experience and Skills required:

  • Excellent communication skills both written and verbal
  • Passionate about all things Customer Service with a 'can co' attitude
  • Sales focused
  • Confident and enthusiastic
  • Previous experience of working with eCommerce clients
  • Strong MS Office skills including Excel, Word



In return my client offers the opportunity to join a growing organisation within a friendly and fun office setting. Please apply now to be considered for this once in a lifetime opportunity!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.