Customer Engagement Executive - publishing

Job Title: Customer Engagement Executive - publishing
Contract Type: Permanent
Location: London, England
Salary: Negotiable
Start Date: 04/09/2017
Reference: BBBH60118
Contact Name: Becca Ballin
Contact Email:
Job Published: August 07, 2017 10:35

Job Description

Handle have partnered up with a prestigious publishing company in search for a customer engagement executive who will attract & grow passionate, loyal and valuable customers to their brand. Our client is looking for a tenacious and commercial marketer to join their ambitious and fast paced marketing team.

key responsibilities:

  • Manage delivery of engagement and retention campaigns for existing customers
  • Deliver targeted improvements in customer engagement and retention
  • Ensure that Omni-channel, integrated campaigns (print and digital) are produced, prioritised and implemented effectively
  • Work collaboratively with all teams within Sales and Marketing-including Campaign Execution and creative agencies
  • Manage individual campaign and program budgets including all elements of the annual CRM budget

skills & experience

  • Experience in managing through the line CRM programmes or direct response campaigns, ideally in a subscription environment
  • Experience in managing media agencies for owned and paid channels
  • Thorough understanding of tools and techniques used in integrated marketing communications, direct response, digital marketing (email, DM, display, social especially) and analysis programmes
  • Thorough understanding of best practice in engagement and retention management
  • Ability to communicate technical or data led information to commercial teams in an engaging and informative manner

If you are a creative individual and you would be keen to join a leading publisher as their customer engagement executive please apply!

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.