Customer Excellence Executive - Multi Brand

Job Title: Customer Excellence Executive - Multi Brand
Contract Type: Permanent
Location: Southwark, London
Salary: Negotiable
Start Date: ASAP
Reference: BBBH89829
Contact Name: Hannah Johnstone
Contact Email:
Job Published: June 29, 2021 16:20

Job Description

Customer Excellence Executive - Multi Brand

ASAP Start

Salary DOE

Handle are thrilled to be working with an amazing, innovative Consumer Goods company that specialises in skincare, to source and experienced B2B Customer Excellence Executive.

This is a fantastic opportunity to join this entrepreneurial, fast-paced business as they continue to grow throughout 2021. The position would suit someone with a strong B2B customer support background, who is highly organised and tech savvy.

Key responsibilities will include:

  • Acting as the voice of the hub brands, spending your days on the front lines servicing our customers, corresponding with customers via email and call
  • Ensuring the accurate processing of orders within agreed SLAs
  • Working closely with the supply chain team to report out of stocks as needed
  • Participating and contributing to relevant management meetings
  • Providing delivery information to customers when needed
  • Processing orders, forms, applications and requests for all brands
  • Organising workflow to meet customer timeframes
  • Directing requests and unresolved issues to the designated resource

The ideal candidate will have:

  • Experience of B2B customer service
  • Knowledge of Zendesk and Oracle
  • Strong ability to manage multiple tasks seamlessly and accurately
  • Can-do attitude, flexibility and creativity, ability to work under pressure to tight timeframes
  • Experience working in a fast-moving organisation and self-starting
  • A deep, continuously-demonstrated commitment to delivering and maintaining high standards in your own work and in the wider work our business does for its customers
  • Industry knowledge and experience in one or more of the following sectors: consumer goods; grocery, beauty or general merchandise retail; ecommerce; digital marketing

If your experience matches the requirements above and you're interested in finding out more about this exciting customer excellence executive opportunity, please apply now! Email with a CV to apply!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.