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Customer Experience Agent - Digital TV

Job Title: Customer Experience Agent - Digital TV
Contract Type: Temporary
Location: London, England
Industry:
Salary: £20000 - £21000 per annum + bens
Start Date: ASAP
Reference: BBBH90324
Contact Name: Brendon OSullivan
Contact Email: brendon@handle.co.uk
Job Published: July 19, 2021 09:08

Job Description

Calling all customer service agents with a passion for TV, Broadcast or Technology. Digital TV platform are looking for a customer focussed agent with excellent communication skills and attention to detail. 6 month contract (likely to extend) and very flexible working from home conditions. This is a great opportunity and duties will include:

  • To consistently deliver an outstanding level of customer service
  • To respond to emails in a timely and professional manner
  • Resolve customer queries across multi-channel platforms when required to do so e.g. phone, emails, social, online reviews
  • Convert positive customer experiences into online reviews
  • Correctly categorise and take details of enquiries & complaints
  • Escalate any issues or complaints to your team lead where necessary
  • Identify knowledgebase gaps and propose new FAQs and templates to better serve customers
  • Become a team champion and product expert

Previous experience will be required. Please apply today.

Handle Recruitment is acting as an Employment Business in relation to this vacancy.