Inbound Customer Service Executive - Luxury Retail, Head Office

Job Title: Inbound Customer Service Executive - Luxury Retail, Head Office
Contract Type: Temporary
Location: City of London, London
Salary: £9.50 - £12.00 per hour
Start Date: ASAP
Reference: BBBH55180
Contact Name: Joe Bovis
Contact Email:
Job Published: October 06, 2016 11:07

Job Description

Handle Recruitment are proud to be working with a boutique Luxury Interior Design brand, based in beautiful offices in the heart of central London.

The company is rapidly growing and this is a great opportunity for candidates who possess experience within luxury retail and customer focused industries.

Responsibilities include:

  • To provide the highest levels of customer service at all times via various channels of communication
  • Efficiently manage and log customer orders and queries as received through all channels; website, live chat (online), email and telephone
  • Respond to queries in a timely and professional manner
  • Manage telephone orders and assist customers with any online queries including 'Made to Order' requests
  • Raising quotes and invoices as well as processing payments - liaising with both customers and clients
  • Assisting with personal style recommendations
  • Assist in customer returns as per company policy and processing refunds as required (aiming to turn customer returns into an exchange)
  • Provide trade customers with pricing information and product details/ recommendations

Skills and Attributes:

  • Exceptional written and verbal communication skills and fluency in English
  • A background in luxury retail/ strong knowledge of luxury brands/ interior design (highly desirable)
  • Constantly remaining pro-active and self-motivated
  • Bilingual skills are not essential but beneficial
  • Experience in dealing with customers and clients, handling a variety of complex queries and complaints

This role is a temporary contract with view to transfer to permanent. Candidates must be available at no more than 2 weeks' notice. If the Interior Design industry appeals to you and you meet the specification above - please do not hesitate and APPLY IMMEDIATELY to be considered.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.