Head Office Customer Service Advisor - Luxury Retail

Job Title: Head Office Customer Service Advisor - Luxury Retail
Contract Type: Temporary
Location: London, England
Salary: £9.50 - £10.50 per hour
Start Date: ASAP
Reference: BBBH55180
Contact Name: Joe Bovis
Contact Email:
Job Published: March 01, 2018 11:58

Job Description

Handle Recruitment are proud to be working with a boutique Luxury Retail/Interior Design brand - located in beautiful offices in the heart of Central London.

The company is rapidly growing and this is a great opportunity for candidates who possess experience and interest in wanting to work within luxury retail and customer focused environments.

If you have experience working within a retail head office as a Customer Service Advisor or are looking for the next step up in your career - this is the role for you!

Responsibilities include (but are not limited to):

  • To provide the highest levels of customer service at all times via various channels of communication
  • Efficiently manage and log customer orders and queries as received through all channels; website, live chat (online), email and telephone
  • Respond to queries in a timely and professional manner
  • Manage telephone orders and assist customers with any online queries including 'Made to Order' requests
  • Raising quotes and invoices as well as processing payments - liaising with both customers and clients
  • Assisting with personal style recommendations
  • Assist in customer returns as per company policy and processing refunds as required (aiming to turn customer returns into an exchange)
  • Provide trade customers with pricing information and product details/ recommendations

Skills and Attributes:

  • Exceptional written and verbal communication skills and fluency in English
  • A background in retail/ knowledge of luxury brands/ interior design is highly desirable
  • Constantly remaining pro-active and self-motivated
  • Bilingual skills are not essential but beneficial
  • Experience in dealing with customers and clients, handling a variety of complex queries and complaints

This role is a temporary contract with view to convert to permanent shortly after. Candidates must therefore be available immediately. If this opportunity appeals to you and you meet the specification above - please do not hesitate and APPLY IMMEDIATELY to be considered.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.