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Customer Experience Manager - Entertainment

Job Title: Customer Experience Manager - Entertainment
Contract Type: Permanent
Location: South London, London
Industry:
Salary: £35000.00 per annum
Start Date: ASAP
Reference: BBBH58709_1494843840
Contact Name: Jaye Harrison
Contact Email: jaye.harrison@handle.co.uk
Job Published: May 15, 2017 11:24

Job Description

Handle Recruitment is recruiting for a motivating Customer Experience Manager for a leading international entertainment group for their call centre in South London.

The Customer Experience Manager will be responsible for encouraging, coordinating and organising staff to ensure a high level of customer experience is reached at all times.

Key Responsibilities:

  • Responsible for the management, organisation and coordination of day to day work of the team, ensuring the highest standard of service is delivered
  • Investigate and ensure all customer enquiries and complaints are dealt with effectively and efficiently
  • Ensure that all enquiries are dealt with to service level standards
  • Monitor and capture data; analysing and reporting on team performance and the impact of any improvements you can make
  • Representing customer needs at meetings, reporting back to senior members of staff

Specific Experience

  • Extensive experience of managing teams within a fast paced call centre environment
  • Experience of developed planning and organising skills in being able to plan rotas, work streams and resources
  • Extensive experience of coaching and developing members of the team
  • Experience of measuring and being consistent in the quality of performance

If you have the relevant customer service management experience and can act as a role model as well as have the ability to multi task under tight deadlines to an exceptional service level please apply with your CV today.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.