Customer Insight Manager - Music

Job Title: Customer Insight Manager - Music
Contract Type: Permanent
Location: London, London
Salary: Competitive
Start Date: ASAP
Reference: BBBH53980
Contact Name: Jane Bellamy
Contact Email:
Job Published: August 03, 2016 10:23

Job Description

The Company

Handle is working with one of the world's largest music publishers to find their next Customer Insight Manager. This wholly-owned group also distributes a range of musical products worldwide - via its bricks-and-mortar stores and its leading on-line business.

The Role

Working closely with the Head of Commercial Marketing, the Customer Insight Manager supports the delivery of commercial marketing strategies across all trade and retail sales channels. The role will involve -

  • Reviewing and rationalising the existing customer database. Defining and implementing the strategy to exploit this database.
  • Working to accurately define the customer groups for each of the product categories and each of the retail channels.
  • Managing a customer insight programme to provide regular feedback from customers, and share results with the senior marketing team.
  • Operate within the annual budget agreed with the Head of Commercial Marketing.

The Skills

We are looking for previous retail marketing and database analysis experience, strong budgeting accountability and a practical understanding of customer insight programme management. A love of the music would be a bonus.

This is a brilliant opportunity for a Customer Insight Manager with strong communication skills looking to use their excellent data interpretation skills at this world-leading music publisher.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.