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Customer Service Advisor - Fashion (Head Office)

Job Title: Customer Service Advisor - Fashion (Head Office)
Contract Type: Temporary
Location: London, England
Industry:
Salary: 11.00
Reference: BBBH71202
Contact Name: Anusha Sivagnanam
Contact Email: anusha.sivagnanam@handle.co.uk
Job Published: September 21, 2018 11:31

Job Description


Our client; a successful Fashion retail brand are currently sourcing Customer Service Advisors to work within their vibrant Head Office in South West London! Suitable candidates will ideally have a minimum of 6 months Customer Service/Client Facing experience and a passion for fashion and retail!
Summary of Duties Involved:

  • Responding to a high volume of inbound customer queries and complaints
  • Professional use of telephone, email and live chat for responses
  • Processing payments and issuing refunds
  • First point of contact for customers via telephone and emails
  • B2B and B2C responsibilities
  • Providing the highest level of customer service at all times
  • Carrying out ad-hoc administrative support
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate client data
  • Liaison with internal departments; responding to their queries and assisting with customer data and activity within the business
  • Complaint handling; aiming to resolve at first stage and escalating when necessary
  • Providing assistance/advice to customers in regards to products and styling
  • Liaison with couriers


Key Requirements

  • Outstanding written and verbal communication skills
  • Excellent understanding of Microsoft Office software


This is an on-going temporary role; therefore candidates must be available immediately. The process is moving extremely quickly, please do not hesitate and apply today.

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.