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Customer Service Advisor - Film, Head Office

Job Title: Customer Service Advisor - Film, Head Office
Contract Type: Temporary
Location: South West London, London
Industry:
Salary: £9.00 - £9.30 per hour + holiday pay
Start Date: ASAP
Reference: BBBH67005
Contact Name: Joe Bovis
Contact Email: joe.bovis@handle.co.uk
Job Published: April 03, 2018 17:34

Job Description

Our client, a leader in film and entertainment are looking to appoint confident, enthusiastic and pro-active Customer Service Advisors to join them in their head offices in South West London.

You must possess excellent written and verbal communication skills with a genuine passion for working in a customer focused environment. You will be the first point of contact for customers, communicating with both colleagues and customers continuously throughout the day.

Summary of Duties Involved:

  • Responding to a high volume of inbound customer queries
  • Professional use of telephone, email and live chat for responses
  • Being the first point of contact for customers via telephone
  • Providing the highest level of customer service at all times
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate data
  • Liaison with internal departments; responding to their queries and assisting with customer data and activity within the business
  • Providing assistance/advice to customers in regards to products and services

Key Requirements

  • Outstanding written and verbal communication skills
  • Ability to remain pro-active and self-motivated
  • 1 year minimum experience in dealing with customers; in an office based environment is preferable
  • Have a genuine interest for the Film and Entertainment industry

You must be flexible with working hours and not have any holidays planned over the next 5- 6 weeks in order to be considered. You will be required to work at least one day at the weekend - you will be given time off in the week to compensate this.

This is a temporary assignment, candidates must therefore be available to start immediately. The process is moving very quickly, so please do not hesitate and apply today!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.