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Customer Service & Bookings Assistant - Film and Entertainment

Job Title: Customer Service & Bookings Assistant - Film and Entertainment
Contract Type: Temporary
Location: Hertfordshire
Industry:
Salary: £9.00 - £10.00 per hour
Start Date: ASAP
Reference: BBBH57571_1488822918
Contact Name: Joe Bovis
Contact Email: joe.bovis@handle.co.uk
Job Published: March 06, 2017 17:55

Job Description

An opportunity to work for a Film, TV and Entertainment studios is now available! Situated in Hertfordshire, our client is looking for a highly organised, pro-active and articulate Customer Service Executive to be a part of their busy head office! Suitable candidates will ideally have a minimum of 1 years' customer service/client facing experience.

Summary of Duties:

  • Responding to a high volume of inbound customer queries
  • First point of contact for users; booking tickets for the studios and advising on events
  • Committed to delivering the best customer experience
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate client data
  • Sending confirmations of bookings and assisting with all booking enquires
  • Liaison with internal and external contacts; responding to their queries within set deadlines
  • Complaint handling; aiming to resolve at first stage and escalating when necessary

Key Requirements:

  • Great written and verbal communication skills.
  • A desire to work within a customer service role in a head office environment
  • Proven conflict/complaint handling ability
  • Ability to solve problems effectively and independently
  • Professional telephone technique
  • Strong letter-writing/email response skills
  • Flexibility on working hours (weekends may be required during peak periods)

Person Specification:

  • Focused, determined and has excellent attention to detail
  • Comfortable working in a fast-paced environment
  • Always remaining calm with a confident approach

This is an ongoing temporary position with view to start as soon as possible, therefore candidates should be available at no more than 1 weeks' notice. If you meet the requirements listed above please do not hesitate and apply today!

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.