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Customer Service Adviser - Head Office

Job Title: Customer Service Adviser - Head Office
Contract Type: Contract
Location: London, England
Industry:
Salary: £18000.00 - £21000.00 per annum
Start Date: ASAP
Reference: BH-467346
Contact Name: Sara Hamblin
Contact Email: sara.hamblin@handle.co.uk
Job Published: June 07, 2018 10:29

Job Description

We have an exciting new role with a premium accommodation company based in vibrant head offices in central London! Our client has seen huge growth over the past 6 months and is continuing to build their teams of customer service advisers to support demand.

You will receive fantastic training, support from the wider team and be a part of the huge success of the company as they grow.

Responsibilities

  • Providing front of house services to their properties
  • Responding to resident queries
  • Ensuring a high level of customer service at all times
  • Checking In and Out on moving days
  • Chasing any missed payments
  • Undertaking inspections
  • Liaising with maintenance team
  • Working collaboratively with the wider team to achieve team targets
  • On-boarding new starters to the team
  • Understanding and learning the student accommodation market as well as their competitors

Skills:

  • Confident liaising in person, telephone or email
  • Excellent written and verbal communication
  • Ability to adapt quickly to customer requests
  • Confident chasing any late payments in a professional manner
  • Strong administration skills - MS Office, Email
  • Able to work various shifts including some weekends
  • Ability to work across various locations if required

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.