Customer Service Coordinator -Fast-Moving Consumer Goods

Job Title: Customer Service Coordinator -Fast-Moving Consumer Goods
Contract Type: Temporary
Location: City of London, London
Salary: £30000 - £32000 per annum
Start Date: 1/3/19
Reference: BBBH74232
Contact Name: Kimberley Fairbrother
Contact Email:
Job Published: February 18, 2019 18:02

Job Description

Handle Recruitment are currently working with an internationally renowned Fast Moving Consumer Goods company. Our client is a pioneer in the industry and this is an exciting opportunity for a switched on Customer Service Specialist to join an enterprising and established company at the forefront of its market. The successful candidate will be based in the central London office on an initial temporary basis with the potential to move into a permanent role.

Responsibilities will include:


  • Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch along with managing resolution of post invoice discrepancies
  • Ensure all orders are dispatched on time and in full via 3rd party logistics provider
  • Set up customer and SKU master data



  • Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner
  • Manage forecast accuracy in line with company targets, cross functional working with Sales and planning to drive improvement
  • Manage communication with customers
  • Manage out of Stocks (OOS), and aged stock in line with company KPI's




  • To represent the logistics team within the business through quality customer service and logistical support and knowledge
  • To perform and support 3rd party logistics reviews
  • To check and process invoices



  • General administration and support to cover for other team member roles when necessary
  • To support in the streamlining and creation of effective department and business processes
  • To complete system health checks on a daily, weekly & monthly basis
  • To reconcile and complete weekly stock book vs book


Desired Experience

Previous FMCG Customer Service role, with experience of order capture/placement via SAP

  • 3rd party logistics experience, day to day operational topics and communication
  • Service-orientated, track record of managing and improving KPI's
  • Strong analytical skills

Ideal Person Specification

  • Energetic, upbeat and enthusiastic
  • Professional, discreet and confidential
  • Quick learner and open to new technologies and experiences
  • Advanced knowledge of Outlook, Word, Excel, SAP
  • Experience of timely management of systems
  • Excellent administration and organizational skills
  • Can do attitude and flexibility and goes the extra mile


Please apply today if this sounds like the role you have been waiting for! It is essential that applicants have outstanding communication skills (both written and verbal). and have worked previously within Customer Service In order to be considered for the role, candidates must be able to interview at short notice.

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.