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Customer Service Executive - E-Commerce

Job Title: Customer Service Executive - E-Commerce
Contract Type: Temporary
Location: City of London, London
Industry:
Salary: £10.00 - £12.00 per hour
Start Date: ASAP
Reference: BBBH54409
Contact Name: Joe Bovis
Contact Email: joe.bovis@handle.co.uk
Job Published: August 18, 2016 12:05

Job Description

A market leader within E-Commerce are currently recruiting Customer Service Executives to be part of their London Head Office! Suitable candidates will ideally have a minimum of 1 years' customer service/client facing experience.

Summary of Duties:

  • Responding to a high volume of inbound customer queries and complaints
  • First point of contact for users; primarily via email
  • Ability to respond via Twitter and online forums
  • Committed to delivering the best online user experience
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate client data
  • Managing data and creating reports
  • Liaison with internal and external contacts; responding to their queries within set deadlines
  • Complaint handling; aiming to resolve at first stage and escalating when necessary

Key Requirements:

  • Great written and verbal communication skills.
  • A desire to work within a customer service role in a head office environment
  • Proven conflict/complaint handling ability
  • Ability to solve problems effectively and independently
  • Professional telephone technique
  • Strong letter-writing/email response skills

Person Specification:

  • Focused, determined and has excellent attention to detail
  • The ability to rise to a challenge
  • Comfortable working in a fast-paced environment
  • Desire to persist and get to the bottom of problems
  • Always remaining calm with a confident approach

This is a temporary role for approximately 7 weeks with possibility of extension; therefore candidates must be available at no more than 1 weeks' notice.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.