Customer Service Executive (French-speaking)
Luxury skincare and haircare brands
£23,000-£24,000 plus bonus
Fantastic opportunity for a French-speaking Customer Service Executive with a passion for beauty and luxury brands to join a fast-growing, innovative Consumer Goods company that specialises in skincare.
Working as part of a multi-brand operational team, you will provide exceptional customer service across 4 brands - via email, phone calls and live chat.
Additionally, you will interact with the internal supply chain and ecommerce teams; as well as any third-party logistics partners.
It's such a great time to join this entrepreneurial, fast-paced business as they continue to grow throughout 2021. The position would suit someone with a strong customer service background, who is highly organised, tech savvy and has a passion for problem-solving.
The role is based at the London HQ, however, will be working from home during the Covid-19 pandemic.
The ideal candidate:
- Fluent in French and English; written and verbal communication.
- Previous experience in a similar customer service role - corresponding with customers via email, phone calls and live chat; and dealing with orders and the receiving of goods.
- Experience using Zendesk and ideally Oracle, Shopify or a similar ERP system.
- A passion for beauty and wellness.
- Experience of working in the Consumer Goods industry; specifically, beauty, grocery or general merchandise retail.
- Can-do attitude and the ability to work under pressure to tight time frames.
If you have a passion for beauty and wellness and your experience matches the requirements above, please apply now!
Handle actively welcomes applicants from under-represented backgrounds
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.