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Customer Service Executive (French-speaking)

Job Title: Customer Service Executive (French-speaking)
Contract Type: Permanent
Location: South East London, London
Industry:
Salary: Up to £24000.00 per annum
Start Date: ASAP
Reference: BBBH86677
Contact Name: Alice Scott
Contact Email: alice.scott@handle.co.uk
Job Published: January 21, 2021 09:00

Job Description

Customer Service Executive (French-speaking)

Luxury skincare and haircare brands

£23,000-£24,000 plus bonus

Monday-Friday, 9.00am-5.30pm

Fantastic opportunity for a French-speaking Customer Service Executive with a passion for beauty and luxury brands to join a fast-growing, innovative Consumer Goods company that specialises in skincare.

Working as part of a multi-brand operational team, you will provide exceptional customer service across 4 brands - via email, phone calls and live chat.

Additionally, you will interact with the internal supply chain and ecommerce teams; as well as any third-party logistics partners.

It's such a great time to join this entrepreneurial, fast-paced business as they continue to grow throughout 2021. The position would suit someone with a strong customer service background, who is highly organised, tech savvy and has a passion for problem-solving.

The role is based at the London HQ, however, will be working from home during the Covid-19 pandemic.

The ideal candidate:

  • Fluent in French and English; written and verbal communication.
  • Previous experience in a similar customer service role - corresponding with customers via email, phone calls and live chat; and dealing with orders and the receiving of goods.
  • Experience using Zendesk and ideally Oracle, Shopify or a similar ERP system.
  • A passion for beauty and wellness.
  • Experience of working in the Consumer Goods industry; specifically, beauty, grocery or general merchandise retail.
  • Can-do attitude and the ability to work under pressure to tight time frames.

If you have a passion for beauty and wellness and your experience matches the requirements above, please apply now!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.