Customer Service Advisor - Fashion (Head Office)

Job Title: Customer Service Advisor - Fashion (Head Office)
Contract Type: Temporary
Location: South West London, London
Salary: £10.00 - £11.00 per hour
Start Date: ASAP
Reference: 50678
Contact Name: Joe Bovis
Contact Email:
Job Published: October 09, 2017 10:14

Job Description

Our client; a Fashion retail brand are currently sourcing Customer Service Advisors to work within their vibrant Head Office in South West London! Suitable candidates will ideally have a minimum of 1 years' customer service/client facing experience and a passion for fashion and retail!

Summary of Duties Involved:

  • Responding to a high volume of inbound customer queries and complaints
  • Professional use of telephone, email and live chat for responses
  • Processing payments and issuing refunds
  • First point of contact for customers via telephone and emails
  • B2B and B2C responsibilities
  • Providing the highest level of customer service at all times
  • Carrying out ad-hoc administrative support
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate client data
  • Liaison with internal departments; responding to their queries and assisting with customer data and activity within the business
  • Complaint handling; aiming to resolve at first stage and escalating when necessary
  • Providing assistance/advice to customers in regards to products and styling
  • Liaison with couriers

Key Requirements

  • Outstanding written and verbal communication skills
  • 1 year minimum experience in dealing with customers; in an office based environment is preferable
  • Excellent understanding of Microsoft Office software
  • Have a genuine interest for the Fashion industry!

This is an on-going temporary role with possibility of converting to a permanent contract; therefore candidates must be available immediately.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.