Connecting...

Customer Service Executive - Fashion/Beauty Head Office

Job Title: Customer Service Executive - Fashion/Beauty Head Office
Contract Type: Temporary
Location: South West London, London
Industry:
Salary: £9.50 - £11.00 per hour
Start Date: ASAP
Reference: 50678
Contact Name: Joe Bovis
Contact Email: joe.bovis@handle.co.uk
Job Published: December 22, 2016 17:44

Job Description

Our client; a Beauty/Fashion company are currently recruiting Customer Service Executives to be part of their London HQ! Suitable candidates will ideally have a minimum of 1 years' customer service/client facing experience and a passion for fashion and retail!

Summary of Duties Involved:

  • Responding to a high volume of inbound customer queries and complaints
  • Processing payments and issuing refunds
  • First point of contact for customers via telephone and emails
  • B2B and B2C
  • Providing the highest level of customer service at all times
  • Carrying out ad-hoc administrative support
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate client data
  • Managing data and creating reports
  • Liaison with internal departments; responding to their queries and assisting with collating customer data and activity within the business
  • Complaint handling; aiming to resolve at first stage and escalating when necessary
  • Providing assistance/advice to customers in regards to products and styling
  • Liaison with couriers

Key Requirements

  • Outstanding written and verbal communication skills
  • 1 year minimum experience in dealing with customers; in an office based environment.
  • Excellent understanding of Microsoft Office
  • Have an interest in Fashion, Beauty and Retail.

This is a temporary role; therefore candidates must be available immediately.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.

Get similar jobs like these by email

By submitting your details you agree to our T&C's