Customer Service Executive - Fashion Head Office

Job Title: Customer Service Executive - Fashion Head Office
Contract Type: Temporary
Location: South West London, London
Salary: £9.00 - £11.00 per hour
Start Date: ASAP
Reference: 50678
Contact Name: Joe Bovis
Contact Email:
Job Published: September 30, 2016 15:40

Job Description

Our client; a Fashion Footwear Retail Brand are currently recruiting Customer Service Executives to be part of their London HQ! Suitable candidates will ideally have a minimum of 1 years' customer service/client facing experience and a passion for fashion and retail!

Summary of Duties Involved:

  • Responding to a high volume of inbound customer queries and complaints
  • Processing payments and issuing refunds
  • First point of contact for customers via telephone and emails
  • Providing the highest level of customer service at all times
  • Carrying out ad-hoc administrative support
  • Representing the brand to the highest standard through all methods of communication
  • Updating in-house systems with accurate client data
  • Managing data and creating reports
  • Liaison with internal departments; responding to their queries and assisting with collating customer data and activity within the business
  • Complaint handling; aiming to resolve at first stage and escalating when necessary
  • Providing assistance/advice to customers in regards to products and styling
  • Liaison with couriers

Key Requirements

  • Outstanding written and verbal communication skills
  • 1 year minimum experience in dealing with customers; either face to face or office based
  • Excellent understanding of Microsoft Office
  • Have an interest in fashion and retail

This is a temporary role for a minimum of 6 months with view to be extended; therefore candidates must be available at no more than 1 weeks' notice.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.