Customer Excellence Executive - Beauty / Luxury Skincare

Job Title: Customer Excellence Executive - Beauty / Luxury Skincare
Contract Type: Permanent
Location: City of London, London
Salary: Up to £24000.00 per annum + 4% bonus
Start Date: ASAP
Reference: BBBH86683
Contact Name: Alice Scott
Contact Email:
Job Published: March 23, 2021 10:15

Job Description

Customer Excellence Executive - Beauty / Luxury Skincare

£23,000-£24,000 plus 4% bonus

Monday-Friday, 9.00am-5.30pm

Fantastic opportunity for a Customer Excellence Executive with a passion for beauty to join a fast-growing, innovative Consumer Goods company that specialises in skincare.

Working as part of a multi-brand operational team, you will provide exceptional customer service across 4 brands - via email, phone calls and live chat.

Additionally, you will interact with the internal supply chain and ecommerce teams; as well as any third-party logistics partners.

It's such a great time to join this entrepreneurial, fast-paced business as they continue to grow throughout 2021. The position would suit someone with a strong customer support background, who is highly organised, tech savvy and has a passion for problem-solving.

The role is based out of their Central London HQ, however, will be working from home during the Covid-19 pandemic.

The ideal candidate:

  • Previous experience in a similar customer excellence / customer support role - corresponding with customers via email, phone calls and live chat; and dealing with orders and the receiving of goods.
  • Experience using Zendesk and ideally Oracle (or a similar ERP system) and Shopify.
  • A passion for beauty and skincare.
  • Experience of working in the Consumer Goods industry; specifically, beauty, grocery or general merchandise retail.
  • Can-do attitude and the ability to work under pressure to tight time frames.

If you have a passion for beauty and skincare and your experience matches the requirements above, please apply now!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.