Customer Service - Luxury Head Office

Job Title: Customer Service - Luxury Head Office
Contract Type: Temporary
Location: London, England
Salary: Up to £10.50 per annum
Start Date: ASAP
Reference: BH-658378
Contact Name: Sara Hamblin
Contact Email:
Job Published: November 28, 2018 16:43

Job Description

We have partnered with a Global Luxury Ecommerce Head Office who are looking for additional support over the Christmas period within their customer care team.

You will be part of this fast-paced, dynamic and driven customer care team - you'll enjoy liaising with customers, resolving queries and questions and be confident dealing with a variety of incoming requests from orders to sizing information, stock, and shipping issues.

Above all candidates must be confident and hold excellent written and verbal communication.

Key responsibilities and skills:

  • Customer service experience - shop floor or head office required - ideally retail/fashion
  • Confident and clear communication
  • Fluent written and verbal English
  • Highly organised and able to multitask across emails, calls and live chat
  • Excellent IT skills
  • Professional manner and able to identify where queries may need to be escalated
  • Ability to pick up product information quickly

We are looking for 15 candidates to start next week - therefore we cannot consider candidates on notice.

Please also note the shifts vary from Monday-Sunday 8am-4.30pm, 11am-7.30pm and 2.30pm-11pm - we are ideally looking for candidates who can be flexible with these.

This is initially a 4-6 week booking to cover the Christmas period, however, there is scope to potentially become a permanent member of the team!


Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.