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Inbound Customer Service - Retail Head Office

Job Title: Inbound Customer Service - Retail Head Office
Contract Type: Temporary
Location: London, England
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BH-658378
Contact Name: Sara Hamblin
Contact Email: sara.hamblin@handle.co.uk
Job Published: July 03, 2019 08:23

Job Description

We are looking for exceptional Customer Service Advisers to join a Retail Head Office during a super busy period on a temporary basis.

This is a fantastic opportunity to be a part of this fast-paced, dynamic and driven customer care team - you'll be someone who naturally enjoys liaising with customers, resolving queries and questions from incoming requests across orders to sizing information, stock, and shipping issues.

Above all candidates must be confident and hold excellent written and verbal communication.

Key responsibilities and skills:

  • Customer service experience
  • Experience using ZENDESK
  • Confident and clear communication
  • Fluent written and verbal English
  • Highly organised and able to multitask across emails, calls and live chat
  • Excellent IT skills
  • Professional manner and able to identify where queries may need to be escalated
  • Ability to pick up product information quickly

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.