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Customer Service - Luxury Retail Head Office

Job Title: Customer Service - Luxury Retail Head Office
Contract Type: Temporary
Location: West London, London
Industry:
Salary: £20000.00 - £22000.00 per annum
Start Date: ASAP
Reference: BBBH66902
Contact Name: Sara Hamblin
Contact Email: sara.hamblin@handle.co.uk
Job Published: July 19, 2018 10:30

Job Description

We have an amazing new role with a fast-growing retail head office based in West London. Our client are looking for a remarkable customer support assistant to join the team and become a true brand ambassador.


Key Responsibilities:

  • Ensuring the brand and values are represented positively at all times
  • Providing exceptional customer service across all channels of contact
  • An integral part of the team, helping to evolve Customer Service guidelines
  • Taking orders, delivery and product queries, returns, repairs, pre-orders, complaints and problem resolution
  • Resolving any issues and ensuring that any reoccurring issues are reported on a weekly basis to the E-Commerce team
  • Recording notes within each customer's record
  • Being a real people person and contributing to the wider team

Skills:

  • Excellent written and spoken communication
  • Amazing telephone manner
  • Proactive and able to multi-task
  • Excellent attention to detail
  • Organised, reliable and able to use initiative

This role is temp to perm and candidates must therefore be available on-going and keen to progress their existing skills and experience.

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.