Customer Service Team Leader/ Performance Analyst-Tech

Job Title: Customer Service Team Leader/ Performance Analyst-Tech
Contract Type: Temporary
Location: London, London
Salary: £13.00 - £18.00 per hour
Reference: BBBH54743
Contact Name: Natasha Uddin
Contact Email:
Job Published: September 08, 2016 15:58

Job Description

Handle Recruitment is proud to be working with a market leader in online consumer information services.

Our client is looking for an Online Customer Service Team Leader/ Performance Analyst to join their busy, vibrant team for a period of 3 months initially with possibility of extension.

The role will encompass the following:

  • Planning and organising workflows in the team to ensure emails are answered on time and prioritised correctly
  • Creating daily reports to ensure emails are responded to within set KPIs
  • Supervise, support and motivate the team answering emails
  • Spotting systemic issues that are driving queries
  • Tenaciously investigating issues by talking to relevant teams
  • Working with suppliers to influence changes in processes

Key skills/ competencies/ experience:

  • 3-5 years customer service leadership experience
  • Experience in managing queues/workflows
  • Excellent IT skills with an existing ability to confidently use a PC and to learn and work with new technologies
  • Excellent customer service skills with a bias towards helping consumers
  • Strong interpersonal, communication, problem-solving and team-building skills
  • Incredibly well organised
  • Complaint handling experience
  • Background in energy and/ or finance

Interviews for this position will take place within the next week. Suitable candidates must be available at no more than two weeks' notice.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.