Digital Platform Support Analyst

Job Title: Digital Platform Support Analyst
Contract Type: Contract
Location: City of London, London
Salary: £20 - £25 per hour
Start Date: ASAP
Reference: BBBH78754
Contact Name: Akua Appiah
Contact Email:
Job Published: September 06, 2019 15:14

Job Description

Digital Platform Support Analyst - Digital/ Media

We currently have a Platform Support Analyst role available for a global media / broadcast company.

*This role is shift based - rota schedule will be discussed.

** Digital / Media experience preferred


  • Monitor video streams & digital platforms in real-time
  • Technical support co-ordination - available for on-call/after hours to support technical situations
  • Ticket management for global support team
  • Perform escalation resolution of incidents to vendors
  • Support Digital staff & duty operations Manager
  • Liaise between support teams and customers


  • Experience of AWS/Azure operations & ITL principals
  • Working knowledge of ServiceNow, MS Word, Excel etc.
  • Commercial experience motoring & supporting digital platforms
  • Handling of HD & SD video feeds

If you feel your skill set matches the above requirements, please send your CV through or contact Akua on 0207569 9926

* Digital Platform Support Analyst / Support Analyst

Handle Recruitment is acting as an Employment Business in relation to this vacancy.