Digital Platform Support Analyst

Job Title: Digital Platform Support Analyst
Contract Type: Permanent
Location: London, England
Salary: £35000 - £45000 per annum
Start Date: 02/10/2019
Reference: BBBH79381
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: October 02, 2019 10:12

Job Description

Digital Platform Support Analyst

We are looking for an experienced Platform Support Analyst to support our client's global infrastructure. This is a great opportunity to work for an international, leading broadcaster.


  • Previous experience working in digital technical operations or media operations environment
  • Experience of monitoring and supporting digital platforms
  • Working experience in handling HD and SD video feeds
  • Working experience of cloud environments particularly AWS or Azure
  • Working knowledge of ServiceNow, MS Word, Excel or similar computer software systems

The Role

  • Monitor the client's digital platforms and video streams in real-time
  • Responsible for coordinating technical support of all digital playout
  • Acts as primary point of contact for all reported digital playout issues
  • Outage vetting - initiating of critical outage situations
  • Severity 1, 2, and 3 outage notifications/updates/resolutions for digital
  • Implement, or assist with implementation of, changes to digital production and infrastructure
  • Perform & coordinate escalation resolution of incidents to the client's vendors
  • Provide oversight to the Release Management process in monitoring and updating the status of releases
  • Partner with Digital staff to ensure success of daily Digital operations


  • Broadcast industry experience.

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Digital Platform Support Analyst - Digital / AWS / Azure / Digital

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.