The Fraud Manager will work as part of the UK Finance Team and will be responsible for a number of business-critical tasks to drive the performance of the EU business whilst working closely with the LA fraud team to ensure compliance with Global policies. Reporting to the Finance Director, you will assist with reviewing, investigating and resolving irregular transactions including analysing monthly chargeback reports and ensuring that fraud related accounts are blocked. You will be responsible for liaising with the necessary law enforcement teams on fraud activity and updating key stakeholders where necessary. You will identify and report on fraud trends as they occur to ensure that the business is up-to-date on the latest working parameters for the fraud systems. You will be the fraud systems expert, researching and developing new fraud and risk detection models as well as modifications to the existing systems to increase efficiency, including designing and applying new security controls.
Reviewing, investigating and resolving irregular transactions, including blocking fraud related accounts.
Responsible for managing chargebacks and providing analysis on chargebacks.
Responsible for identifying and reporting on payment processing trends including fraud but also looking at touting, processing times and abandonment rates.
Advise on modifications for existing systems and processes - including understanding how changes in payment processing methods/regulation impact risk and efficiency as well as create new opportunities.
Ensure compliance with group policies and local regulations.
Validating suspicious behaviour outside of real fans.
MAIN ACTIVITIES AND RESPONSIBILITIES
Review and where necessary challenge chargebacks.
Compile weekly and monthly reports on chargebacks and irregular transactions.
Maintain existing fraud policy and develop new strategies.
Implement improved processes to protect the business as required, optimising current fraud tools and configuring payments gateway to manage fraud risk in line with business objectives.
Research and develop new fraud risk detection models.
Act as the main point of contact for all enquiries relating to fraud.
Work closely with the operational teams to identify, investigate and report irregular/fraudulent activity. Understand and report on abandonment and declines.
Complete monthly reporting on fraud and payment processing trends to relevant stakeholders. This will include making effective use of the Pazien tool from Worldpay.
Troubleshoot any fraud systems challenges and recommend modifications as necessary. Maintain good relationships with Customer Service to ensure you are kept up to date with all customer issues.
KEY SKILLS & EXPERIENCE
2+ years experience in an e-commerce field.
A solid understanding of current fraud trends and software applications.
Good knowledge of UK fraud industry bodies and processes.
Methodical approach to problem-solving and meticulous eye for detail.
Advanced skills in Excel, Word & PowerPoint.
Experience of working with high levels of confidential information.
Evidence of working with fraud detections methods and associated analysis.
Ability to form close working relationships with stakeholders of all levels.
Knowledge of ticketing industry advantageous.
Exceptional written and verbal communication skills. Ability to present complex information effectively
An ability to work with Databases and manage significant volumes of data would be highly desirable
Handle actively welcomes applicants from under-represented backgrounds
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.