Front of House Manager- Advertising/Creative

Job Title: Front of House Manager- Advertising/Creative
Contract Type: Temporary
Location: London, England
Salary: £25000 - £30000 per annum + benefits
Start Date: ASAP
Reference: BBBH77264
Contact Name: Brendon OSullivan
Contact Email:
Job Published: July 08, 2019 17:05

Job Description

Fantastic opportunity for a customer focused and house proud Reception/Front of House Manager to be the face of this vibrant Marketing agency based in Central London. Having recently re-located to stunning offices they now need to hire a dedicated individual with excellent interpersonal skills.

You will play a pivotal part in the smooth running of the front of house area and provide an exceptional customer experience for clients and internal stakeholders. This is a fast-paced and fun environment where priorities constantly change and no 2 days are the same. Duties to include:

  • Ensure that client facing areas are always effectively managed and staffed to the correct levels and manage the efficient day-to-day operation of the reception, client experience and meeting room areas.
  • Ensure that the environment i.e. AV, lights, music, temperature and ambience is appropriate based on, time of day and standards set - resolve or report any defects as appropriate
  • Responsible for monitoring daily pre and post opening procedure standards (setup and clean-up).
  • Ensure the effective management and co-ordination of meeting room bookings and associated catering requirements
  • Ensure and accept responsibility for the resolution of all challenges and enquiries directed to you by staff and visitors whether resolved personally or with assistance.
  • Have in depth understanding of all Facilities and front of house procedures and processes.
  • Monitor the Facilities Helpdesk ticketing system and assign tickets as appropriate.
  • Oversee the process for maintaining a service delivered by external parties, including, but not limited to: landlord cleaners, iris cleaners, florists, catering.
  • Responsible for overseeing stock control, ordering and deliveries of stationery, post materials, etc.
  • Manage incoming and outgoing postal services
  • Keep all information databases updated at all times.

This is a unique opportunity to make this role your own and become an integral part of the business as it grows. The successful candidate will have at least 3 years experience in a customer facing role, excellent communication skills, be detail oriented and organised and have top-notch customer service skills. Immediate start

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.