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German speaking Customer Service Team Leader - TV / Sport

Job Title: German speaking Customer Service Team Leader - TV / Sport
Contract Type: Permanent
Location: West London, London
Industry:
Salary: £25000.00 - £33000.00 per annum
Start Date: ASAP
Reference: BBBH61596
Contact Name: Jaye Harrison
Contact Email: jaye.harrison@handle.co.uk
Job Published: September 15, 2017 09:47

Job Description

Calling all German speaking Customer Service Team Leaders! Handle is recruiting for a German speaking Customer Service Team Leader to join an established and exciting sporting project for a leading TV Network in West London. This person will be responsible for leading, coaching and motivating a customer service team and will drive excellent customer service standards across all channels, including social media.

Key duties include:

  • Ensure SLA and targets are achieved on KPI's
  • Feedback on customer comments and complaints whilst being able to escalate and handle them in an efficient way
  • Coach, train and develop team around best practice
  • Report on KPI's and quality targets
  • Communicating in both English and German
  • Dealing with both inbound and outbound calls, emails and social media

Key skills include:

  • Strong knowledge of CRM systems
  • Comfortable with both Excel and PowerPoint
  • Experience leading international teams
  • Strong communication skills in both English and German

If you are a German speaking Customer Service Team Leader and want to join an exciting, innovative project for a major TV Network in West London please apply today with your CV.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.