Head Of Business Systems

Job Title: Head Of Business Systems
Contract Type: Permanent
Location: London, England
Salary: £60000 - £70000 per annum
Start Date: ASAP
Reference: JS/SJ/HOBS
Contact Name: Shaun Johnston
Contact Email:
Job Published: May 11, 2021 19:01

Job Description

Handle is working with a leading Publisher in the Education Sector to recruit a Head Of Business Systems.

Reporting to the COO the role is responsible for overseeing operational business systems. The role acts as a key liaison within the business across all workflows and transactional processing within the group.

Prior experience in Educational Publishing or the wider Publishing Sector is highly desirable for this role.

* Overview

    • To work in partnership with all areas of the business to champion the quality and integrity of all data and systems
    • Input into long term planning on emerging technologies and best practice
  • Data, workflow & processes
    • Owns end to end process in partnership with functional process owners, including all systems links, data flows and interfaces.
    • Maintain documentation and training to support division-wide understanding of our workflows and systems.
    • To develop a culture of continuous improvement in systems & processes
    • Deliver exception reporting to facilitate fast and effective alerts to issues and identify and implement remedial action
    • Co-ordinate change management, including communication, divisional testing, training and documentation.
    • Oversee data flows between proprietary systems and group business systems, and feeds out to external agencies/partners

  • Core infrastructure & governance
    • To own relationships with key external suppliers
    • To optimise the effectiveness of our systems architecture, including working with Group IT on server availability, management and maintenance.
    • To continually assess the adequacy of business systems in terms of governance and compliance, including but not limited to cyber security, data resilience / back-up
    • Be the GDPR liaison for digital platform / systems queries, ensuring regularly required information is easily accessible to legal team and GDPR contact in the division.
    • Support compliance across whole supply chain (e.g. data providers, printer systems and processes).
  • Skills/Knowledge:

    • Strong understanding of publishing workflows, including ecommerce and digital development.
    • Good grasp of IT architecture, data management and cyber security.
    • Excellent communicator, able to work cross-functionally, involving a wider range of stakeholders at all levels in the organisation.
    • Proven and demonstrable commercial negotiation skills
    • Strong management skills, delegative and mentoring style
    • Good communicator with an open and engaging approach


    • 3+ years of experience in the publishing or similar industry
    • Experience of complex workflows and products in a multi-site environment
    • Familiar with the principles and implementation of lean practices and processes

    Need to be

    • Well-organised - consistently meets tight deadlines
    • Excellent problem-solver with a can-do attitude
    • Structured and disciplined in approach to planning own workload
    • Good team-member, respected and trusted by colleagues
    • Interested in and enthusiastic for Publishing business and the Education sector

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.