Inbound Customer Service Advisor- Retail Head Office

Job Title: Inbound Customer Service Advisor- Retail Head Office
Contract Type: Temporary
Location: South West London, London
Salary: £9.00 - £11.00 per hour
Start Date: ASAP
Reference: BBBH42859
Contact Name: Natasha Uddin
Contact Email:
Job Published: September 30, 2016 17:35

Job Description

We are seeking Customer Service professionals who are keen to be part of a popular, innovative, exciting retail brand!

This is a varied support role, based in the Digital team of our client's Head Office. The selected candidate will be the central point of contact; dealing with inbound queries from customers, as well as working closely and liaising with internal departments.

Key responsibilities

  • Deal with high volumes of inbound customer queries and complaints
  • Process orders
  • Ensure customers receive an on brand and timely response across all digital, postal, telephone and social channels
  • Communicating courteously and on brand to all customers, whether on the telephone, email or by letter
  • Ensure all complaints are logged
  • Providing the highest levels of customer service at all times
  • Deal with complaints and escalations accordingly
  • Become the internal ambassador to ensure the business has a customer first mind-set

Suitable candidates must have the following:

  • Excellent written and verbal communication skills
  • Ability to work effectively in an autonomous role, as well as being a good team player
  • Strong MS Office skills
  • A pro-active, articulate approach
  • Experience of handling customer complaints
  • Must have worked in a commercial environment
  • Experience of using a CRM system is beneficial

This is an ongoing temporary role for approx 2-3 months with possibility of extension

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.