IT Service Delivery Manager - Ticketing

Job Title: IT Service Delivery Manager - Ticketing
Contract Type: Permanent
Location: London, London
Salary: £40000.00 - £50000.00 per annum
Start Date: ASAP
Reference: BBBH52846
Contact Name: Will Fraser
Contact Email:
Job Published: May 18, 2016 15:31

Job Description

A leading London based Entertainment Company are looking for a Service Delivery Manager to join their growing team and manage the delivery of various technical services to the business, the most important of which will be the integration of a brand new ticketing platform.

With a rich history and an impressive range of instantly recognisable products, this is a company operating at the forefront of their industry, and who are set to make significant changes to their ticketing processes. This is a great opportunity to play a critical role in the implementation phase, and to take longer term ownership of this, and other technical supplier relationships.

The core focus of this role will be to manage the various relationships between the business and their technical suppliers. A major part of this will involve the ticketing platform, and you will be heavily involved during the implementation phase, and tasked with ensuring what is delivered meets the needs of the business. You will also own this relationship in the longer term, so will need to continually monitor performance and strive for continual improvement.

In addition, you will take responsibility for the delivery of other technical services, including IT support and other IT providers. This will mean establishing and growing strong working relationships, managing regular reviews, and looking for ways to make things better. This is going to be a key role within the company, and you will need to make strategic and operational decisions, along with being continually aware of new technologies or developments that could benefit the business.

To be considered for this role you must have a proven track record of commercial experience in a Service Delivery / IT Management / Project Management role or similar, but even more importantly it is essential that you have worked with ticketing systems or platforms. In addition, we are looking for the following;

  • Experience managing outsourced technical service providers and negotiating service contracts.
  • Experience managing productive and positive relationships with external suppliers and internal stakeholders.
  • Strong commercial acumen and experience managing a budget.
  • Evidence of operating at a senior level within a business.
  • Proven experience of implementing business critical IT systems and hardware.

In addition, we are looking for people with a proactive, enthusiastic approach. People who are confident and effective communicators and influencers, capable of making suggestions and driving through projects. And ideally, people with an interest or affiliation with the entertainment industry. If this sounds like you then we'd love to hear from you. Please contact Will Fraser at Handle Recruitment for more information.


IT Service Delivery Manager IT Manager Project Manager Supplier Service Provider Ticket Ticketing Implementation Integration KPI Service Level Service Delivery Manager

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.