IT Service Desk Analyst

Job Title: IT Service Desk Analyst
Contract Type: Permanent
Location: London, England
Salary: Negotiable
Start Date: 01/07/2019
Reference: BBBH77150
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: July 01, 2019 12:14

Job Description

IT Service Desk Analyst / Support Engineer / 1st line support - Entertainment

We are looking for an experienced Service Desk Analyst / Support Engineer to support the monitoring & support of the global platform infrastructure.

This is a great opportunity to work for a global entertainment company to progress within their global infrastructure and support team.


  • Experience in supporting and troubleshooting Apple, Dell, Lenovo notebooks and desktops.
  • Excellent knowledge and troubleshooting experience with Microsoft Office 2016 suite (Outlook, Word, Excel & PowerPoint+ Planner and Teams).
  • Experience in supporting Canon, Ricoh and HP colour printers and copiers.
  • Provide phone and desk side support for over 60mobile devices (iPhone, iPad, Windows Mobile, Android, MS Surface).
  • Experience working at an enterprise that is structured based upon the ITIL or Microsoft Operations Framework (MOF) processes.

The Role

  • Documenting incidents, problems and requests in the company ticketing system (ServiceNow) and file system (Box).
  • Installation, configuration and support of the hardware and software (i.e. OSX, Windows7/10, MS office).
  • Identifying problems in the environment and driving them to resolution.
  • Support multiple cloud-based applications and promote adoption and training of these services.
  • Provide phone and remote troubleshooting support to the client's London, Munich, China and other international offices.
  • Provide phone, desk-phone/mobile support, and remote troubleshooting support to over 2000 users.
  • Provide meeting and video conferencing support.
  • Liaise with business users and Tech Business Analyst teams to understand and escalate new requirements and system changes.


  • Entertainment / Media experience

If you feel you skill set matches the above requirements, please send your CV through or contact Chris on 0207569 9982 or

IT Service Desk Analyst / Support Engineer / 1st / 2nd line Engineer / Support Analyst - Entertainment

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.