Connecting...

IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Permanent
Location: London
Industry:
Salary: £20000.00 - £25000.00 per annum
Start Date: ASAP
Reference: BBBH57299_1487586423
Contact Name: Will Fraser
Contact Email: will.fraser@handle.co.uk
Job Published: February 20, 2017 10:27

Job Description

A leading brand in the Film and Entertainment industry are looking for an IT Support Analyst to join their team and help to provide IT Support to their London based users.

Working in a small but talented IT support team, you will be expected to deliver first and second line technical support to a growing user base within a fast paced, ever changing environment. This is a brilliant opportunity to join a company behind some of the world's most recognised film and TV content, and play a key role in providing a smooth and efficient IT service across the business.

The main focus of this role will be to provide first and second line user support for the London office. You will be working as part of a three person team, supporting over 200 users, and you will need to deal with a diverse range of issues. This will include answering calls and emails, logging tickets, troubleshooting issues and providing solutions, all the while keeping the user informed and updated. This is a busy environment, so you will need to have your wits about you at all times, and will use your common sense and technical knowledge to manage and prioritise your workload.

The role will be the first point of contact for all IT support matters, so in addition to your technical skills you will need to be customer service focused and able to communicate effectively with users at all levels of seniority. We are looking for people with a positive, proactive attitude and who are keen to learn and progress.

To be considered for this role you will need some form of experience in an IT Support role, ideally in a media / entertainment / creative environment. We are happy to consider graduates with a work placement. In addition we are looking for the following;

  • A good knowledge of Microsoft Windows 7/10 and PC/Laptop hardware set-up and configuration.
  • Experience with using and troubleshooting Microsoft Office 2010/2016 with emphasis on MS Outlook, MS Excel and MS Powerpoint.
  • Familiarity with common IT peripherals (printers, mobile phones, tablets etc).
  • Basic understanding of network concepts (TCP/IP, LAN, WAN, Firewalls).
  • Ideally, exposure to Active Directory, Macs, Office 365 and Exchange.

We are looking for people who are able to communicate effectively with people at all levels in a friendly and professional manner. You will need to be strongly customer focused, able to use your initiative and keen to learn.

This is an excellent opportunity to join a company at the top of their game, and play a vital role in ensuring the delivery of a first class IT service across the business. If this sounds like something you would be interested in, please contact Will Fraser at Handle Recruitment for more information.

Keywords

IT Support Analyst Engineer First Line 1st Line Second Line 2nd Line Helpdesk Desktop Windows 7 10 Active Directory Office TCP/IP LAN WAN support IT Support Analyst

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.