IT Support Analyst / Support Engineer

Job Title: IT Support Analyst / Support Engineer
Contract Type: Temporary
Location: Watford, Hertfordshire
Salary: Negotiable
Start Date: ASAP
Reference: BBBH76851
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: June 17, 2019 14:58

Job Description

IT Support Analyst / Support Engineer / 2nd line support - Media

We are looking for an experienced Support Analyst to support the monitoring & support of the global platform infrastructure.

This is a great opportunity to work for a leading global media/entertainment company to progress within their global infrastructure and support team.


  • PC (hardware & software) including Windows and Mac
  • Good working knowledge of network (LAN/WAN/WLAN) connectivity and support including troubleshooting and testing
  • Printer / MFD configuration and support
  • MS Active Directory and Exchange
  • Telephone systems and VoIP.
  • Capable of establishing and maintaining strong working relationships at all levels and providing a professional, accurate and timely service at all times.
  • Able to be flexible with regards to working hours.

The Role

  • Day to day site wide delivery and support of Infrastructure Services including e-mail, print, voice and infrastructure based applications, desktop, audio video including associated hardware.
  • On-site IT support for all corporate users, productions and permanent tenants predominantly desktop hardware and software (PC and Mac),
  • Good level of working knowledge of all key infrastructure components (servers & networks), applications including e-mail, file & print and voice services.
  • Monitor all IT asset activity (installs, moves, adds and changes)
  • Providing on-site assistance to global server and network teams
  • Foster and maintain a good working relationship with various IT outsource groups
  • Assist with knowledge management for the Helpdesk
  • Maintain technical documentation, including training guides.
  • Participate in IT projects as and when appropriate


  • Entertainment/Media experience

If you feel you skill set matches the above requirements, please send your CV through or contact Chris on 0207569 9982.

Support Analyst / Support Engineer 1st / 2nd line Engineer / Platform Analyst - Media

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.